CoreService Associates LLC
Usage-Based Add-On Services
(Pay-As-You-Go)
Last Updated: February 07, 2026
Your monthly subscription includes platform access and the services listed in your plan.
Some optional features inside the CRM are billed separately based on actual usage.
These are pay-as-you-go services, meaning charges only occur when you actively use them.
What This Means
If you choose to use certain communication or AI-powered features, the system applies usage charges automatically based on activity inside your account.
These charges are not invoiced in advance and are not included in your monthly subscription fee.
Services That May Generate Usage Charges
Below are services that may create additional charges if enabled or used:
Phone & Calling
Includes inbound and outbound calling minutes.
SMS / Text Messaging
Charges apply per text segment sent and received.
Conversation & Voice AI
Charges apply when AI messaging or AI voice calling features are used.
WhatsApp Messaging
Charges apply per WhatsApp conversation or message usage.
Reviews AI
Charges apply per AI-generated review response.
Domain Purchase & Renewal
Charges apply when a domain is purchased, transferred, or renewed through the CRM.
Current Usage Rates
Rates listed below reflect the current platform/provider pricing and may change over time based on carrier and vendor updates.
Phone Calls
Outbound calls: $0.02408/min
Inbound calls: $0.01462/min
SMS / Text Messaging
Text messages: $0.014276 per segment
Conversation & Voice AI
AI messages: $0.021 per message
AI voice calls: $0.1365 per minute
WhatsApp usage: $0.0777 per usage
Reviews AI
AI review responses: $0.015 per response
Domain Purchase
Domain purchase: $12 per domain
Domain renewal: $12 per year (if applicable)
Rates may change and are billed at the active provider rate at the time of usage.
Billing & Payment Terms
Automatic Billing
Usage-based charges are billed automatically through the payment method on file.
Responsibility for Usage
The client is responsible for all usage charges generated through their account, including usage created by:
the client
staff/team members
authorized users
automations enabled within the CRM
No Pre-Billing
Usage services are not billed ahead of time. Charges apply only after usage occurs.
Non-Refundable Usage Charges
Due to the nature of communication services and AI usage, all usage-based charges are non-refundable once the service has been delivered (calls placed, messages sent, AI responses generated, domains purchased/renewed).
How to Control Costs
To avoid unexpected usage charges, clients may:
limit automation triggers
restrict staff access
monitor messaging/calling volume
request usage thresholds or alerts (if available)
If you would like help configuring limits or reviewing usage activity, CoreService Associates can assist.
Questions?
If you have questions about usage charges or want to confirm whether a feature is included in your plan, contact us:
CoreService Associates
844-313-3803
[email protected]
coreserviceassociates.com